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Terms of service

Last updated: 24 August 2026

1. About These Terms

This website and the Meribuy retail business are operated by Actas, trading as Meribuy ("Meribuy", "we", "us" or "our").

These Terms of Service ("Terms") govern your access to and use of the Meribuy website, online store and related services.

By accessing our website, creating an account, placing an order or purchasing products from us, you agree to these Terms together with any other policies referred to on our website, including our:

  • Privacy Policy;
  • Shipping Policy;
  • Returns, Exchanges & Store Credit Policy; and
  • Billing & Payment Policy.

If there is any inconsistency between these Terms and rights that cannot lawfully be excluded under Australian law, those statutory rights will apply.

Our online store is hosted using the Shopify e-commerce platform.

2. Eligibility and Lawful Use

You must have legal capacity to enter into a binding contract when making a purchase from Meribuy.

If you are under the age required to enter into a contract in your jurisdiction, you should only use the purchasing functions of our website with the involvement and consent of a parent or legal guardian.

You must not use our website, products or services:

  • For any unlawful or fraudulent purpose;
  • In violation of applicable laws or regulations;
  • To infringe the rights of another person;
  • To interfere with the operation or security of our website; or
  • To introduce viruses, malicious code or other harmful technologies.

3. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the products in your order.

After your order is submitted, you may receive an automatic order acknowledgement or payment confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

An order is generally accepted once we confirm that it can be fulfilled and proceed with processing or dispatch.

We may contact you or decline an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an error in product or stock information;
  • Payment cannot be authorised;
  • We reasonably suspect fraud or unauthorised activity;
  • The order appears to be for unauthorised commercial resale;
  • Delivery cannot reasonably be completed to the nominated address; or
  • We are required to do so by law.

If we cancel an order after payment has been successfully received and no goods have been supplied, we will refund the relevant amount paid using the original payment method, where reasonably possible.

Nothing in this section limits your rights under the Australian Consumer Law.

4. Product Availability

Products displayed on our website are subject to availability.

Stock levels may change quickly and an item shown as available may occasionally become unavailable before an order is processed.

Where an ordered product is unavailable, we may:

  • Contact you to offer an appropriate alternative;
  • Provide an exchange option;
  • Cancel the affected item; or
  • Refund the amount paid for the unavailable item.

We are not required to substitute a product without your agreement.

5. Product Information

We take reasonable care to ensure that product descriptions, photographs, sizing information, materials, specifications and other information displayed on our website are accurate.

However, minor differences may occur between the way a product appears on a screen and the physical product, including differences caused by:

  • Screen settings;
  • Lighting;
  • Photography;
  • Manufacturing variations; and
  • Different devices or displays.

These provisions do not exclude any rights you may have where a product is materially different from its description or otherwise fails to comply with the Australian Consumer Law.

6. Pricing

Unless otherwise stated, prices displayed on the Meribuy Australian website are in Australian Dollars (AUD).

Prices include Goods and Services Tax (GST) where applicable.

Any applicable shipping costs or other charges will be displayed before you complete your purchase.

We may change product prices from time to time. A price change will not ordinarily affect an order that has already been accepted.

We take reasonable steps to ensure pricing information is accurate.

If we identify a genuine pricing or listing error before an order has been accepted, we may contact you and:

  • Offer you the opportunity to purchase the product at the correct price; or
  • Cancel the affected item or order and refund any amount already paid for it.

Nothing in these Terms permits Meribuy to disregard applicable Australian laws concerning price displays, misleading representations or consumer transactions.

7. Promotions and Discounts

Meribuy may offer promotions, discount codes, sale events or other promotional offers from time to time.

Promotions may be subject to additional conditions, including:

  • Start and end dates;
  • Eligible products;
  • Minimum spend requirements;
  • Excluded products;
  • Customer eligibility;
  • Usage limits; and
  • Stock availability.

Promotional conditions will be displayed with the relevant offer where applicable.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We may withdraw or correct a promotion where there is a genuine error, technical problem, fraud or misuse, subject to applicable law and any rights already acquired by customers.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Available payment methods may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Apple Pay;
  • Google Pay;
  • PayPal; and
  • Other payment methods displayed by Meribuy.

Payment methods may change from time to time.

Payments may be processed by third-party providers including Shopify Payments and PayPal.

Meribuy generally does not directly store your complete credit or debit card information.

You must provide accurate and authorised payment information.

If a payment is declined, reversed, disputed or flagged for security review, processing of your order may be delayed or suspended while the issue is assessed.

We currently do not accept direct bank transfers unless expressly stated otherwise.

For further information, please refer to our Billing & Payment Policy.

9. Shipping and Delivery

Orders are delivered in accordance with our Shipping Policy.

Delivery times shown on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by matters outside our reasonable control, including:

  • Courier delays;
  • Public holidays;
  • Severe weather;
  • Transport disruptions;
  • Remote delivery locations; and
  • Other operational events.

Customers are responsible for providing a complete and accurate delivery address.

Where available, tracking information will be provided after an order has been dispatched.

Free shipping eligibility, delivery charges and applicable thresholds are set out in our current Shipping Policy.

10. Returns, Exchanges and Change of Mind

Meribuy provides a voluntary change-of-mind return policy in addition to your statutory rights.

Subject to the conditions in our Returns, Exchanges & Store Credit Policy:

  • Eligible online purchases may be returned for change of mind within 30 days;
  • Eligible in-store purchases may be returned for change of mind within 7 days; and
  • Approved change-of-mind returns may be resolved by exchange, store credit or a Meribuy gift card.

Cash refunds are generally not provided for change-of-mind returns.

Products must meet the eligibility requirements stated in our Returns, Exchanges & Store Credit Policy.

The above change-of-mind periods do not restrict your rights in relation to faulty, defective, unsafe or incorrectly described products.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms, or in any other Meribuy policy, is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

If a product fails to comply with an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.

Depending on the circumstances and the nature of the failure, this may include:

  • Repair;
  • Replacement;
  • Refund; or
  • Compensation for reasonably foreseeable loss or damage.

Where you are legally entitled to a refund, Meribuy will not require you to accept store credit or a gift card instead.

Our voluntary return, exchange, warranty or store credit policies operate in addition to, and not instead of, your rights under the Australian Consumer Law.

12. Sale and Clearance Products

Sale or clearance products may be excluded from Meribuy's voluntary change-of-mind return policy where this is clearly stated.

However, purchasing an item on sale or clearance does not remove any rights you may have under the Australian Consumer Law if the product is faulty or otherwise fails to meet an applicable consumer guarantee.

13. Gift Cards and Store Credit

Meribuy may issue or sell gift cards, vouchers or store credits.

Specific conditions relating to their:

  • Use;
  • Redemption;
  • Validity;
  • Expiry;
  • Eligible products; and
  • Other restrictions

will be provided with the relevant gift card, voucher or store credit.

Gift cards will comply with applicable Australian gift card laws.

Unless required by law, gift cards and store credits are generally not redeemable for cash.

Store credit issued in connection with a return may be subject to the terms communicated when the credit is issued.

14. Customer Accounts

You may have the option to create a Meribuy customer account.

You are responsible for:

  • Providing accurate account information;
  • Keeping your information reasonably up to date;
  • Maintaining the confidentiality of your login credentials; and
  • Notifying us if you reasonably believe your account has been accessed without authorisation.

You must not create an account using false information or impersonate another person.

We may suspend or restrict access to an account where reasonably necessary to protect:

  • The customer;
  • Meribuy;
  • Other users;
  • Our systems; or
  • The integrity of transactions.

15. Fraud and Unauthorised Transactions

Meribuy may use fraud prevention and transaction verification measures.

Where an order is identified as potentially fraudulent or unauthorised, we may reasonably:

  • Delay processing;
  • Request additional verification;
  • Contact the customer;
  • Refuse the transaction; or
  • Cancel the order.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable privacy laws.

16. Intellectual Property

Unless otherwise stated, all content made available through the Meribuy website, including:

  • Brand names;
  • Logos;
  • Product photography;
  • Graphics;
  • Website design;
  • Text;
  • Product descriptions;
  • Videos;
  • Software;
  • Layout; and
  • Other content

is owned by or licensed to Actas and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping and informational purposes.

You must not reproduce, copy, modify, distribute, publish, commercially exploit or create derivative works from our content without permission, except where permitted by law.

17. Customer Reviews, Feedback and Submissions

You may be able to submit reviews, feedback, photographs, comments or other content to Meribuy.

You remain responsible for content you submit.

You must not submit content that:

  • Is unlawful;
  • Is knowingly false or misleading;
  • Infringes another person's intellectual property or privacy rights;
  • Contains malicious code;
  • Is defamatory;
  • Is threatening or abusive; or
  • Is otherwise prohibited by applicable law.

By submitting content for publication through Meribuy, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for purposes reasonably connected with operating, promoting and improving Meribuy.

Where appropriate, you may contact us regarding removal of content you have submitted.

We may remove content where reasonably necessary, including where it breaches these Terms or applicable law.

18. Third-Party Services and Links

Our website may use or link to third-party platforms, services and websites.

These may include:

  • Shopify;
  • Payment providers;
  • Delivery providers;
  • Social media platforms;
  • Analytics providers; and
  • Other technology or service providers.

Third-party services are governed by their own terms and privacy policies.

Meribuy is not responsible for the operation, content or practices of third-party websites that we do not control.

You should review the applicable third-party terms before using those services.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains, among other things:

  • What information we collect;
  • How we use and disclose information;
  • Cookies and tracking technologies;
  • Payment and service providers;
  • Data security;
  • Overseas processing;
  • Access and correction rights; and
  • Privacy complaints.

20. Prohibited Uses

You must not use the Meribuy website or services to:

  • Engage in unlawful or fraudulent conduct;
  • Attempt unauthorised access to our systems;
  • Circumvent website security;
  • Introduce malicious software;
  • Scrape or harvest personal information unlawfully;
  • Send spam or phishing communications;
  • Interfere with website functionality;
  • Infringe intellectual property rights;
  • Impersonate another person;
  • Submit deliberately false information;
  • Conduct unauthorised automated activity that materially interferes with our services; or
  • Engage in conduct intended to harm Meribuy, our customers or other users.

We may restrict or terminate access where reasonably necessary in response to serious or repeated breaches.

21. Website Availability

We aim to keep the Meribuy website available and operating properly.

However, access may occasionally be interrupted because of:

  • Maintenance;
  • Technical problems;
  • Security incidents;
  • Updates;
  • Internet or telecommunications failures; or
  • Events outside our reasonable control.

We may modify or discontinue website functionality where reasonably necessary.

Nothing in this section limits any statutory rights relating to products or services you have already purchased.

22. Disclaimer and Consumer Rights

Information provided on the Meribuy website is intended to assist customers with shopping and understanding our products and services.

We take reasonable care in preparing website information but cannot guarantee that the website will always be completely free from technical errors or interruptions.

To the maximum extent permitted by law, any warranties or representations not expressly stated in these Terms are excluded.

However, nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

23. Limitation of Liability

To the maximum extent permitted by law, Actas and Meribuy are not liable for losses arising solely from:

  • Events outside our reasonable control;
  • Misuse of our website;
  • Unauthorised use of a customer's account caused by the customer's failure to reasonably protect their credentials; or
  • Third-party services that are outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in this section excludes or limits:

  • Australian Consumer Law rights;
  • Liability that cannot legally be excluded;
  • Remedies for major failures;
  • Liability for fraud; or
  • Other statutory rights that cannot lawfully be restricted.

24. Your Responsibility for Breaches

You are responsible for losses reasonably incurred by Meribuy as a direct result of your:

  • Unlawful use of the website;
  • Deliberate misuse of our systems;
  • Fraudulent conduct;
  • Infringement of third-party rights; or
  • Material breach of these Terms,

to the extent permitted by law.

Nothing in this section requires you to compensate Meribuy for losses caused by Meribuy's own unlawful conduct, negligence where liability cannot lawfully be excluded, or matters for which you are not legally responsible.

25. Suspension or Termination of Access

You may stop using the Meribuy website at any time.

We may suspend or terminate access to some or all of our website or services where reasonably necessary, including where:

  • These Terms are seriously or repeatedly breached;
  • Fraudulent or unlawful activity is suspected;
  • Website security is threatened; or
  • We are required to do so by law.

Termination does not affect rights or obligations that arose before termination.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

27. No Waiver

If we do not immediately exercise a right under these Terms, this does not mean that we waive that right.

A waiver will only apply to the specific circumstances in which it is given.

28. Entire Agreement

These Terms, together with the policies and conditions referred to in them, form the agreement governing your use of the Meribuy website and your online purchases from us, subject to applicable law.

Nothing in this provision excludes representations, guarantees or rights that cannot lawfully be excluded.

29. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Subject to any rights you may have to bring proceedings in another jurisdiction, the parties submit to the courts and tribunals having jurisdiction in New South Wales.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business;
  • Our website;
  • Our products or services;
  • Our policies;
  • Our technology; or
  • Applicable laws and regulatory requirements.

The current version will be published on the Meribuy website.

Changes will apply from the effective date stated in the updated Terms and will not retrospectively remove rights that have already arisen under an existing transaction.

The Last updated date at the top of this page indicates when these Terms were most recently revised.

31. Contact Us

If you have any questions about these Terms, an order, a payment, delivery, return or another Meribuy service, please contact the Meribuy Customer Support Team using the contact details provided on our website.