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Privacy policy

Last updated: 24 August 2026

Meribuy is a trading name of Actas ("we", "us" or "our").

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Actas, trading as Meribuy, collects, holds, uses and discloses personal information when you visit our website, shop with us online or in-store, create an account, make a payment, contact us, request a return or exchange, subscribe to marketing communications, or otherwise interact with Meribuy.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

The personal information we collect depends on how you interact with Meribuy.

We may collect the following types of information.

Contact Information

This may include:

  • Your full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address; and
  • Other contact information you provide to us.

Account Information

If you create a Meribuy customer account, we may collect information including:

  • Your name and contact details;
  • Account login information;
  • Saved addresses;
  • Order history;
  • Wishlist or saved products; and
  • Account and communication preferences.

Order and Transaction Information

When you purchase from Meribuy online or in-store, we may collect information such as:

  • Products purchased;
  • Order or transaction number;
  • Purchase date;
  • Transaction value;
  • Billing and delivery information;
  • Delivery and tracking information;
  • Return and exchange information;
  • Store credit or gift card information; and
  • Records relating to your transaction.

Payment Information

Payments may be processed by third-party payment providers, including Shopify Payments, PayPal and other payment methods made available at checkout or in-store.

Depending on the payment method selected, the relevant payment provider may collect information such as your:

  • Credit or debit card details;
  • Bank account information;
  • Digital wallet information; or
  • Other payment credentials.

Meribuy does not generally store your complete credit or debit card details. Payment information is processed by the relevant payment provider in accordance with its own privacy, security and payment terms.

Customer Service Information

When you contact us, we may collect information contained in your communications with Meribuy, including:

  • Product enquiries;
  • Customer service enquiries;
  • Return or exchange requests;
  • Complaints;
  • Feedback;
  • Photographs supplied in connection with faulty or damaged products; and
  • Other correspondence with us.

Website and Device Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address;
  • Device type;
  • Browser type and version;
  • Operating system;
  • Pages viewed;
  • Date and time of your visit;
  • Time spent on pages;
  • Referring website or source;
  • Shopping cart activity;
  • Website interactions; and
  • Other technical or diagnostic information.

This information may be collected through cookies and similar technologies.

In-Store Information

When you shop at a Meribuy physical retail location, we may collect information relating to your transaction, return, exchange, customer service enquiry or loyalty/account activity.

Where CCTV or similar security systems are used at a retail location, images may also be collected for security, safety, fraud prevention and loss-prevention purposes.

Sensitive Information

Meribuy does not ordinarily require sensitive information in order to sell its products.

If we need to collect sensitive information in particular circumstances, we will only do so where reasonably necessary and permitted by applicable law.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Place an online order;
  • Make an in-store purchase;
  • Create or update a Meribuy account;
  • Contact our Customer Support Team;
  • Request a return, exchange or store credit;
  • Subscribe to marketing communications;
  • Participate in a promotion, survey or competition;
  • Provide feedback or submit a product review;
  • Communicate with us through email, telephone, social media or another channel; or
  • Otherwise provide information directly to Meribuy.

We may also collect information automatically when you use our website or indirectly from service providers involved in processing your transaction, delivering your order, protecting against fraud or supporting our business operations.

3. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes reasonably connected with operating Meribuy and providing products and services to our customers.

These purposes may include the following.

Orders and Purchases

We may use your information to:

  • Process your order;
  • Confirm your purchase;
  • Process payments;
  • Arrange fulfilment;
  • Arrange delivery;
  • Provide tracking information;
  • Communicate with you about your order; and
  • Maintain transaction records.

Returns and Exchanges

We may use your information to:

  • Process return requests;
  • Arrange exchanges;
  • Assess faulty or damaged product claims;
  • Issue store credit or gift cards;
  • Process refunds where applicable; and
  • Communicate with you regarding an after-sales request.

Customer Service

We may use personal information to:

  • Respond to enquiries;
  • Provide product or sizing assistance;
  • Resolve complaints;
  • Assist with orders;
  • Manage returns and exchanges; and
  • Improve customer service.

Customer Accounts

We may use information to:

  • Create and manage your account;
  • Maintain your order history;
  • Remember your preferences;
  • Save delivery information where requested; and
  • Provide account functionality.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions;
  • Detect suspected fraud;
  • Prevent unauthorised transactions;
  • Protect customer accounts;
  • Protect our website and systems;
  • Investigate suspicious activity; and
  • Protect Meribuy, our customers and our business partners.

Business Improvement and Analytics

We may use information to:

  • Analyse website and store activity;
  • Understand customer preferences;
  • Monitor product performance;
  • Improve our website;
  • Improve our products and services;
  • Improve the customer experience;
  • Analyse sales and shopping trends;
  • Develop new products or services; and
  • Measure business and marketing performance.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from courts, regulators or government authorities;
  • Establish, exercise or defend legal rights;
  • Investigate suspected unlawful activity; or
  • Protect our customers, employees, business or property.

4. Direct Marketing

Where permitted by law, Meribuy may use your contact information to communicate with you about:

  • New products;
  • Special offers;
  • Promotions;
  • Sales;
  • Events;
  • Product launches; and
  • Other Meribuy news.

You may opt out of receiving direct marketing communications at any time.

For email marketing, you can use the unsubscribe link included in our marketing emails.

You may also contact Meribuy and ask us to stop sending marketing communications.

We will take reasonable steps to action your request.

Opting out of marketing communications will not prevent Meribuy from sending you transactional or service-related communications that are reasonably necessary, including:

  • Order confirmations;
  • Payment notifications;
  • Delivery updates;
  • Return or exchange information;
  • Security notifications; and
  • Important account communications.

5. Cookies and Similar Technologies

Meribuy may use cookies, pixels and similar technologies to operate, secure, analyse and improve our website.

Cookies are small data files that may be stored on your device when you visit a website.

We may use the following categories of cookies.

Essential Cookies

These cookies are required for functions such as:

  • Shopping carts;
  • Checkout;
  • Customer accounts;
  • Website navigation;
  • Website security; and
  • Fraud prevention.

Disabling these cookies may prevent some website features from working correctly.

Functional Cookies

Functional cookies help us remember certain selections or preferences and provide a more convenient shopping experience.

Analytics Cookies

Analytics technologies may help us understand:

  • How visitors use our website;
  • Which pages are visited;
  • How customers navigate the website;
  • Website performance; and
  • Areas where the customer experience may be improved.

Advertising and Marketing Cookies

Where used, advertising and marketing technologies may help us:

  • Measure advertising performance;
  • Understand marketing effectiveness;
  • Display advertising that may be more relevant to customers; and
  • Measure interactions with marketing campaigns.

You may be able to control or disable cookies through your browser or device settings.

Please note that blocking certain cookies may affect how our website functions.

6. Payment Providers

Meribuy uses third-party payment providers to process payments securely.

These may include:

  • Shopify Payments;
  • PayPal;
  • Credit and debit card networks;
  • Digital wallet providers; and
  • Other payment options displayed at checkout or available in-store.

Payment providers may collect and process information independently in accordance with their own privacy policies and terms.

Meribuy may receive limited information from payment providers, such as:

  • Payment confirmation;
  • Transaction reference;
  • Payment status;
  • Payment method;
  • Fraud or risk indicators; and
  • Limited payment-related information necessary to manage your transaction.

7. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our products and services or operate our business.

These recipients may include the following.

Payment and Financial Service Providers

We may disclose information to payment providers for:

  • Payment processing;
  • Transaction verification;
  • Fraud prevention;
  • Chargeback management; and
  • Refund processing where applicable.

Delivery and Logistics Providers

We may provide information such as your name, telephone number and delivery address to:

  • Australia Post;
  • Courier companies;
  • Logistics providers; and
  • Other delivery service providers.

This information is used to fulfil, deliver, track or return your order.

E-Commerce and Technology Providers

We may use third-party providers to support:

  • Our website;
  • E-commerce operations;
  • Website hosting;
  • Customer accounts;
  • Customer communications;
  • Customer service systems;
  • Data storage;
  • Cybersecurity;
  • Fraud detection; and
  • Other technology infrastructure.

Marketing and Analytics Providers

Where applicable, we may disclose or make information available to service providers that assist us with:

  • Email communications;
  • Marketing;
  • Advertising;
  • Website analytics;
  • Customer insights; and
  • Measuring marketing performance.

Professional Advisers

We may disclose information where reasonably necessary to professional advisers such as:

  • Lawyers;
  • Accountants;
  • Auditors;
  • Insurers;
  • Consultants; and
  • Other professional service providers.

Government Authorities and Regulators

We may disclose personal information where required or authorised by law, including to courts, law enforcement agencies, regulators and other government authorities.

Business Transactions

If Actas or the Meribuy business is involved in a merger, acquisition, sale, financing, restructuring or transfer of all or part of the business or its assets, personal information may be disclosed as part of that transaction where permitted by law.

8. Overseas Disclosure and Processing

Some service providers used by Meribuy may operate, store data or process information outside Australia.

This may include providers supporting:

  • E-commerce;
  • Payments;
  • Cloud hosting;
  • Data storage;
  • Customer communications;
  • Marketing;
  • Analytics;
  • Cybersecurity; and
  • Other technology services.

The countries in which personal information may be processed or stored can vary depending on the service providers and infrastructure being used.

Where the Privacy Act and Australian Privacy Principles apply to an overseas disclosure, Meribuy will take reasonable steps required by applicable law in relation to the handling of personal information by overseas recipients.

Where practicable, further information about overseas recipients and the countries in which they are located may be obtained by contacting us.

9. Storage and Security of Personal Information

Meribuy takes reasonable steps to protect personal information against:

  • Misuse;
  • Interference;
  • Loss;
  • Unauthorised access;
  • Unauthorised modification; and
  • Unauthorised disclosure.

Personal information may be stored electronically by Meribuy or by third-party service providers that support our operations.

We may use reasonable administrative, organisational and technical safeguards appropriate to the information being handled.

However, no method of transmitting information over the internet or electronically storing information can be guaranteed to be completely secure.

Customers are also responsible for taking reasonable steps to protect their Meribuy account credentials and devices.

You should not share your account password with other people.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required or permitted by law.

The appropriate retention period may depend on factors including:

  • The nature of the information;
  • Your relationship with Meribuy;
  • Order and transaction history;
  • Tax and accounting requirements;
  • Legal obligations;
  • Fraud prevention;
  • Customer service requirements;
  • Dispute resolution; and
  • Other legitimate business requirements.

When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it where appropriate and permitted by law.

11. Data Breaches

Meribuy takes suspected data breaches seriously.

If we become aware of a suspected data breach involving personal information, we may take steps to:

  • Identify and contain the incident;
  • Assess the information affected;
  • Assess potential harm;
  • Reduce the risk of further unauthorised access or disclosure;
  • Remediate the incident; and
  • Review measures designed to prevent similar incidents.

Where the Notifiable Data Breaches Scheme or other applicable legal requirements apply, Actas will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.

12. Access to Your Personal Information

You may request access to personal information that we hold about you.

To protect your privacy and security, we may need to verify your identity before responding to your request.

We will respond to access requests within a reasonable period.

There may be circumstances in which we are permitted or required by law to refuse access to some or all of the information requested.

Where required, we will explain the reason for refusing access.

13. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date where appropriate.

If you believe that personal information we hold about you is:

  • Incorrect;
  • Incomplete;
  • Out of date; or
  • Misleading,

you may contact us and request that the information be corrected.

We may take reasonable steps to verify the requested correction before changing our records.

14. Anonymity and Pseudonyms

Where practicable and permitted by law, you may interact with Meribuy without identifying yourself or by using a pseudonym for general enquiries.

However, we will generally need accurate identifying and contact information where it is necessary to:

  • Process an order;
  • Take payment;
  • Deliver products;
  • Manage an account;
  • Process a return or exchange;
  • Investigate suspected fraud; or
  • Comply with legal requirements.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

Third-party websites and services have their own privacy policies and practices.

Meribuy is not responsible for the privacy practices of third parties that we do not control.

We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.

16. Privacy Enquiries and Complaints

If you have a question or concern about how Meribuy handles your personal information, please contact the Meribuy Customer Support Team using the contact details provided on our website.

If you wish to make a privacy complaint, please provide:

  • Your name and contact details;
  • Details of your concern;
  • Relevant dates or transactions, where applicable; and
  • Any supporting information that may assist us in investigating the matter.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

If Australian privacy laws apply to your complaint and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business;
  • Our website;
  • Our stores;
  • Our products and services;
  • Our technology;
  • Our service providers;
  • Our information handling practices; or
  • Applicable laws and regulatory requirements.

The latest version will be published on the Meribuy website.

The Last updated date displayed at the beginning of this policy indicates when the policy was most recently revised.

We recommend reviewing this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or wish to:

  • Request access to your personal information;
  • Request correction of your personal information;
  • Make a privacy complaint;
  • Ask about how your information is handled; or
  • Exercise another privacy-related right,

please contact the Meribuy Customer Support Team using the contact details provided on our website.

Please provide sufficient information for us to identify and respond to your request.