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Refund policy

Last updated: 24 August 2026

At Meribuy, we want you to shop with confidence. If you change your mind, need a different size or style, or experience an issue with your order, please review our returns and exchanges policy below.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Change-of-Mind Returns

Online Purchases – 30 Days

Meribuy accepts eligible change-of-mind returns for purchases made through our online store within 30 days of the purchase date.

In-Store Purchases – 7 Days

For purchases made at a Meribuy retail store or physical sales location, eligible change-of-mind returns must be requested within 7 days of the purchase date.

To be eligible for a change-of-mind return, the item must:

  • Be unworn and unused;
  • Be in its original condition;
  • Have all original tags and labels attached;
  • Be returned in its original packaging where reasonably possible; and
  • Be accompanied by valid proof of purchase.

Items that do not meet these conditions may not be accepted for a change-of-mind return.

How to Request a Return or Exchange

Online Purchases

To request a return or exchange for an online purchase, please contact the Meribuy Customer Support Team and provide:

  • Your order number;
  • Your name;
  • The item you wish to return;
  • The reason for the return; and
  • Whether you would like an exchange or store credit.

If requesting an exchange, please also provide your preferred size, colour or style, where applicable.

Once your return request has been approved, we will provide you with the relevant return instructions.

Please do not send your item back before receiving return instructions from Meribuy.

In-Store Purchases

For purchases made in-store, please return the item to the relevant Meribuy store or approved retail location within 7 days of purchase, together with your proof of purchase.

The item will be inspected before an exchange or store credit is approved.

Change-of-Mind Return Options

For approved change-of-mind returns, Meribuy may provide:

  • An exchange for another size, colour or style;
  • Store credit; or
  • A Meribuy gift card.

Cash refunds are generally not provided for change-of-mind returns.

For online change-of-mind returns:

  • Return postage is the responsibility of the customer;
  • Original shipping charges, if any, are non-refundable; and
  • Returned items must meet our original-condition requirements.

For in-store change-of-mind returns, customers may return eligible items directly to the applicable Meribuy retail location within the 7-day return period.

This change-of-mind policy is provided by Meribuy in addition to your rights under the Australian Consumer Law.

Exchanges

If you would like to exchange an eligible product for another size, colour or style, please provide your preferred replacement details when requesting the exchange.

All exchanges are subject to product availability.

For approved online exchanges, Meribuy will cover the standard delivery cost for sending the first replacement item.

If your requested replacement becomes unavailable during the returns process, Meribuy may issue a store credit or gift card for the value of the eligible returned item, which can be used towards a future Meribuy purchase.

If the replacement product has a higher price, you will be required to pay the difference.

If the replacement product has a lower price, the remaining balance may be issued as store credit.

Store Credit & Gift Cards

Where store credit is issued for an approved change-of-mind return, it may be provided in the form of a Meribuy gift card or store credit.

Store credit:

  • May be used towards eligible future purchases from Meribuy;
  • Is not redeemable for cash, except where required by law;
  • Cannot generally be transferred to another person; and
  • May be subject to applicable Meribuy gift card or store credit terms.

Store credit will generally be issued for the approved value of the returned item, excluding any non-refundable shipping charges.

Faulty, Damaged or Incorrect Items

Please inspect your purchase as soon as possible after receiving or purchasing it.

If an item is faulty, damaged, incorrectly described, or different from what you ordered, please contact Meribuy as soon as possible.

For online purchases, please provide:

  • Your order number;
  • A description of the issue; and
  • Photographs where reasonably required.

For in-store purchases, please bring the item and proof of purchase to the relevant Meribuy location where possible.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include:

  • Repair;
  • Replacement;
  • Refund; or
  • Another remedy available under Australian Consumer Law.

Where you are legally entitled to a refund, Meribuy will not require you to accept store credit or a gift card instead.

The 30-day online and 7-day in-store change-of-mind periods do not limit your statutory rights in relation to faulty products.

Return Processing

Once your returned item has been received, it will be inspected before the return or exchange is approved.

For online returns, please allow up to 7 business days from the date we receive the returned item for assessment and processing.

For approved change-of-mind returns, your exchange, store credit or gift card will then be processed.

You will receive confirmation once your return has been completed.

Refunds Required by Law

Cash refunds are generally not available for change-of-mind returns.

However, where you are entitled to a refund under the Australian Consumer Law, the refund will be processed to your original payment method wherever reasonably possible.

For card or online payments, please allow approximately 3–5 business days after processing for your bank, card issuer or payment provider to complete the transaction.

Items Not Eligible for Change-of-Mind Returns

Unless otherwise required by the Australian Consumer Law, we do not accept change-of-mind returns for:

  • Sale or clearance items;
  • Personalised or customised products;
  • Gift cards or vouchers;
  • Items that have been worn or used;
  • Items without their original tags or labels; or
  • Items damaged through misuse, neglect or improper care after purchase.

These exclusions do not affect your rights under the Australian Consumer Law where a product is faulty, unsafe, incorrectly described or otherwise fails to comply with applicable consumer guarantees.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

The rights provided under this policy are in addition to any rights and remedies available under applicable Australian consumer protection laws.

Meribuy's change-of-mind return periods — 30 days for online purchases and 7 days for in-store purchases — do not limit your statutory rights in relation to faulty or defective products.

Questions About Your Return

If you have any questions about a return, exchange, store credit or faulty product, please contact the Meribuy Customer Support Team through the contact details provided on our website.

Please provide your order number or proof of purchase so we can assist you as efficiently as possible.